A feature of a leading customer relationship management program is that it will offer a variety of ways to work with customers. It will also offer the tools needed to organize contact information and to maintain leads for future use. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.
New York, New York
#1 of 10 Best CRM Software of 2017 – Pipedrive has become the best CRM software solution due to their ability to get sales organized. The sales management tool is beloved by sales teams across the globe. It’s possible for a business to track everything, manage deals, and plan all of the different activities so that nothing falls through the cracks. Pipedrive is simple to use and easy to customize. It ensures that companies of all sizes get the automation and the customer relationship management that they need.
#2 of 10 Top Customer Relationship Management Software of 2017 – The best CRM software that has surfaced is Infusionsoft. A lot of creativity has gone into the software to make it simple and easy to use. Companies are able to improve the communication with customers by using CRM solutions. Productivity is enhanced and expenses are cut when Infusionsoft is used to its fullest extent. People are able to access the reports when they’re in the field, too, allowing for better decisions to be made at all times.
San Francisco, California
#3 of 10 Leading Customer Relationship Management Programs of 2017 – As perhaps the best CRM solution known across the planet, Salesforce has wasted no time engaging its clients. With events like Dreamforce offered throughout the year, this brand has truly established itself as a customer service forward company. Clients can reach out to their Salesforce representatives and be confident that their needs will be met. With a multitude of ways in which the platform can be configured, some businesses even choose to build their own instance of Salesforce in order to capitalize upon their favorite features. With the most recognizable name in the business, Salesforce continues to captivate.
#4 of 10 Leading Customer Relationship Management Applications of 2017 – Zoho has become the best CRM software, helping companies to close more deals. The software is designed to help companies to sell smarter, better, and faster. A company can now reach out to a potential client at the right moment, keep them engaged, and be smarter about the way that they close the deal. There are a lot of features included in Zoho, which is how the CRM solution has become so successful since first launching several years ago.
#5 of 10 Best Customer Relationship Management Applications of 2017 – Punchh is a CRM solution with thousands of customers in the small business sector. The software gives businesses the ability to track leads and automate the sales process digitally. Firstly, the database is a central cloud service SaaS so that you don’t need to download it locally. Secondly, the features include lead entering, temperature assessment which lets you see how far a long a lead is, and also resolution entering. Even if the sales person needs to perform follow up, there is a module to integrate this knowledge to increase the effectiveness of sales and continue to raise the value of the customer list.
NYC, New York
#6 of 10 Leading Customer Relationship Management Programs of 2017 – Infor Epiphany has become the best CRM software available. Many businesses depend upon the software solution as a way to stay organized. They are able to improve communications with their customers in a variety of different ways. The development team has worked hard to create a reliable interface that is easy to implement and use. Infor Epiphany has helped businesses across many industries. The testimonials speak volumes about just how impressive the CRM software is and how it can make a difference.
San Francisco, California
#7 of 10 Leading Customer Relationship Management Applications of 2017 – Customer support, engagement, and lead conversion are brought together by Intercom. As the best CRM software, Intercom understands what businesses need in order to improve communications with their customers. The development team has created customer relationship management software that is intuitive. Various products developed by Intercom work hand in hand to create a better overall solution. Companies of all sizes and across all industries can depend on what Intercom has to offer so that customers stay engaged.
#8 of 10 Best Customer Relationship Management Programs of 2017 – InfoFlo is the best CRM software. There’s a one-time cost involved with no monthly fees, which is one of the top reasons why people instantly gravitate towards the software. It’s considered the top CRM for Outlook. There’s a trial offered to anyone who wants to try the CRM product, too, which is a great way to learn more about the features. InfoFlo offers a basic layout as well as add-ons that can be used to provide a more customized solution.
#9 of 10 Top Customer Relationship Management Applications of 2017 – Highrise CRM is the best CRM software. It’s easy to implement, and anyone can get started with it right away. It’s simple CRM that makes it easy for businesses to track leads, follow up with leads, and convert more people into paying customers. A team can go back to selling when they have Highrise CRM. Everything can be found quickly and a running record of who is doing what will be kept. The tools are engaging, providing the software that every sales team needs to have.
#10 of 10 Top Customer Relationship Management Software of 2017 – Team Support helps businesses with its CRM technology by increasing the amount of customer engagement that can be done digitally. In addition, a major feature of this CRM is the ability to automate processes. Instead of multiple customer service reps having to enter in information separately, everything is synced and loaded to the central server. From the main login, customer service reps can track a customer’s experience, as well as draw data from them. A key component is to be able to analyze the outcomes of customers and see who is profitable. By using the data from the app, you can share it with vendors and key partners to identify the profitable customer segments and avoid those who have a higher incident ratio.
Sugar CRM has worked hard to become the best CRM software. The software company is top rated for the customer experience that they provide. A significant amount of relationship intelligence is built into the software, which helps decision making, productivity, and more. Many companies have learned to depend on Sugar CRM for customer relationship management. Testimonials fill the website. There is also a three-minute demo to answer a lot of questions about what the software contains.
AddressTwo has become the best CRM software available to companies online. The company has spent a lot of time researching what companies need in order to improve communications and convert customers. The result is innovative software that provides a significant amount of functionality. Companies across many industries have benefited from what AddressTwo has created. In addition to CRM software, the company manages to focus on ways for a company to improve their productivity and deliver the best possible customer service.
Capsule is online-based customer relationship management software with the reputation for being smart and simple. It has quickly become the best CRM software to be found online because of its ability to save time, make more sales, and build stronger customer relationships. A lot of features are packed into the CRM, including being able to simplify tasks. Various comprehensive reports ensure that companies have the information they need at all times. Capsule is intuitive and comes highly recommended.
San Francisco, California
Freshdesk understands the importance of good customer service, which is how they became the best CRM software. The solution is designed to help teams work together and ensure that customer issues are resolved quickly. Conversations are streamlined, employees stay productive, and everyone has the chance to collaborate. Companies of all sizes have benefited from what Freshdesk has to offer. A free trial is available to put the CRM software to the test to see how it operates in the real world.
San Francisco, California
The best CRM software has become amoCRM. The web-based CRM solution is focused on small businesses. Automation is key with amoCRM, so it allows businesses to get the help they need to generate more sales. Leads are managed every step of the way. The software is easy to use and fast to implement. Customers get pushed through the sales funnel, which is what small businesses need help with. Ultimately, amoCRM has the features needed to help businesses on multiple levels.
Agile CRM is a customer relation management software that provides all in one service while being on top of the future generation, as well as at being an affordable price. With Agile, you can automate your marketing and prevent data leaks while messaging consistently with prospects. You don’t need to worry about spending too much either. The various features include being able to track the stages of your deals so your milestones are clear. In addition, you can manage your contacts and enter notes easily. The ability to schedule appointments and automate calendar sharing, invites, and even follow ups is another feature of the app.
Clear C2 is based out of Coppell, Texas. This location, just outside of dallas, is where the research, development, implementation, and support of this SaaS service happens. Clear C2 has partnered with IBM and continues to develop a range of quality customer relationship management applications. As a leading vendor for IBM, it remains privately owned. The employees on site in the company perform all of the work instead of outsourcing to individuals in other countries or part time workers. This ensures that the data and integrity of the company and your operations are protected. The CRM services are affordable and easy to use.
San Francisco, California
Insightly boasts an impressive 1.5 million customers across 25,000 different companies. The CRM is working with multiple industries to help them boost their sales. When it comes to a CRM, you want something that is flexible but also powerful. In the day and age of social, Insightly helps companies lead track and also follow up with their customers. By staying organized, company sales forces are finding that their revenues increase. Features include live customer management. This lets anyone log into their account from the cloud and make crucial changes. After all, when a client is going through various stages of the buying process, it needs to be tracked.
San Francisco, California
When looking for the best CRM software, Nimble has been highly rated by a number of magazines, including Entrepreneur and PC. It’s the number one rated social sales and marketing CRM. There are a lot of features packed into the software, including assistance with sales, marketing, social business insights, and relationship management. Companies have the means to work smarter everywhere when they use Nimble. There are also mobile apps to ensure that employees have access to the data and reports wherever they go.
Zurmo offers complete start to finish lead tracking to increase sales team efficiency and profitability for small businesses. Zurmo’s key features include a CRM central database for data analysis, marketing automation, and vendor integration. The pricing is lower than other CRMs to allow businesses to invest without wasting capital resources. Through the central database, sales and customer service team members can enter in crucial customer data to see what the common themes are and increase profitability. From a marketing automation standpoint, you can integrate email messaging, follow up series, and even ads on social media into the app to capture customer attention at the right times.
Solve CRM has become the best CRM software on the market because of its modern features. The development team has created something unique that will allow businesses of all sizes to manage what’s important. There’s a mobile app that keeps employees connected to all of the data, even when they’re not in the office. Plans start at an affordable rate, and there’s a free trial to be able to test out the features before paying anything.
Ann Arbor, Michigan
Bring together a wide array of customer relationship management tools to garner more utility from your employees’ interactions with customers with Nutshell CRM, unarguably one of the best CRM solutions available today. Quickly, easily find your customers’ and associates’ profiles within seconds, thanks to Nutshell’s ability to store custom tags on profiles and search through tens of fields at a time. Sales process management automation increases the likelihood of closing sales by being reminded to communicate with customers most likely to successfully close transactions. Never again wonder why employees couldn’t close transactions out with customers with Nutshell CRM on your company’s side.
Over the years, mHelpDesk has become the best CRM software. They have the reputation for being powerful, portable, and affordable. They have been rated number one in field service. Additionally, more than 10,000 companies rely on mHelpDesk as their CRM solution. It’s easy to set up and even easier to use. Mobile apps ensure that field employees are connected while out and about. mHelpDesk knows how to provide the features that make a difference to companies who depend on field management.
New Delhi, India
Clinchpad is a CRM specializing on smaller teams and businesses. Instead of being overloaded with a lot of additional features, this CRM focuses on delivering a specific set of capabilities so you can focus on what matters to you most. For example, the company has a user interface that is simplified and easy to use. Because of this, it is not a hassle to use the software as much as others. In addition, the pipeline features lets you put leads in effortlessly and track them through each step. This allows your sales staff to be more organized and ultimately productive.
NetWise is one of the best CRM software solutions available on the market. The development team has put a lot of thought and Innovacion into the product. It ensures that businesses of all sizes are able to get the customer relationship management that they need. Communications are improved, and it’s possible to convert more customers by using the intuitive software. Even those who are out in the field will be able to access the information because of NetWise being based in the cloud.