22 Social Media Marketing Management Tools

With every online marketing channel and discipline, there must be tools to make the task of marketing more efficient and effective. Social Media Marketing is no different. Over the past 6-9 months, I’ve been researching and reviewing a variety of social media management tools that help with everything from source network connections to campaign &… Read More »

The Customer Relationship Management Frameworks/Models, IDIC Model

The CRM Customer Relationship Management Frameworks/Models A various range of comprehensive Customer Relationship Management CRM models have been developed. The author introduces five of them in this chapter. 1 THE IDIC Model The IDIC is described as below (Figure 6) Figure 6: The IDIC Methodology ( Peppers and Rogers, 2004) The IDIC Model has been… Read More »

Project Management Software for Remote Teams

Having trouble communicating with your remote team? Shared the wrong file to the team, and it takes 3 hours to resend to them one by one again? Your remote team misunderstands your project’s milestones and even objective? It never feels good to have these conflicts while bearing the stress of getting project done, but you… Read More »

Top 10 Tools For Managing Your Social Media Accounts

Attempting to juggle each and every one of your social media accounts can be tricky, scary, and time-consuming. For example, while you’re busy updating your Facebook status, you might have forgotten to favorite a tweet. Speaking of tweets, when is the best time to send one out to followers? Ugh. It can seriously give you… Read More »

5 Best Ecommerce Software Platforms for Small Business

Are you looking to expand your small business? For less than $100 per month, you can add ecommerce to your business website and reach new customers. Ecommerce is taking a bigger portion of overall retail sales in the United States. According to the U.S. Department of Commerce, consumers spent more than $194 billion online in… Read More »

Getting A Head Start On Five Factors Reshaping E-Commerce

The best e-commerce websites have an innate ability to quickly define customer expectations then exceed them by delivering excellent experiences. In the highest-performing e-commerce businesses mobile, social, globalization, cloud and legacy order management systems are all galvanized around that common goal: delight the customer and earn their trust. After reading Gartner’s report Market Insight: Three… Read More »

Reinventing Commerce: This Secret Will Help Retailers Transform their Online Store and Win Customers for Life

For most of the past decade, the traditional catalog ecommerce store has served the retail establishment reasonably well. Online shoppers could browse neatly arranged rows and columns of product images, cherry picking the products they like best based on imagery and snappy product copy. Checkout and purchase were functional but often frustrating experiences handicapped by… Read More »

Improve E-Commerce Performance With Order Management Integrations IndustryView

Online retail is becoming an increasingly viable and profitable alternative to traditional brick-and-mortar stores. Software Advice wanted to understand how integrations between order management software and third-party e-commerce applications can impact the performance of online stores. To learn more, we conducted a survey of small online retailers (those with $50 million or less in annual… Read More »

Think You’ve Nailed Omnichannel Commerce? Think Again

If you thought implementing omnichannel commerce was tough enough, just wait until later this year. At its recent “Google I/O” conference for developers, Google announced two significant products that will impact your omnichannel commerce strategy: digital payments and search commerce. On the digital payments front, Google has pulled the wraps off its Apple Pay killer,… Read More »