Web enabling your project management can make your project teams more efficient and productive. What are the challenges of managing projects without online project management? What are the benefits of web enabling project management?
Project Management Trends
One reason why so many organizations persist in their usage of desktop applications for project management instead of enterprise and web enabled solutions is simple. Project managers have, historically, lacked enough political clout to demand the ‘right tools for the job.’
Project management as a profession is still in its adolescence and is in the process of maturing into an officially recognized discipline and profession. Until recently, project management was housed inside of functional teams and departments. One trend is that many mid-market companies are starting to create project management offices (PMOs) like the Fortune 500 corporations have before them. We are seeing a trend which validates the notion that the project management office deserves to be its own organization instead of being lumped inside of individual, functional departments.
Similarly, while project management as a discipline is certainly not new, there is a growing trend toward the ‘professionalization’ role of the project manager. When I speak to project managers and ask them how they came to be in their roles, I hear the majority claim that they ‘fell’ into the role due to their communication and leadership abilities. They were working on a project and showed leadership capabilities, and were subsequently promoted to the project management role.
Only recently has Project Management Institute, Inc. (PMI) created formal certification processes, creating the CAPM and the PMP certifications. This has had the effect of professionalizing project management, much in the same way that having a CPA is imperative for an accountant. Now, young people can take courses in project management, earn degrees, and get hired as credentialed project managers.
PMI, the non-profit standards body for the industry, has a presence in over 125 countries and has over 250,000 global members. The mere existence of a neutral standards organization and its growing membership means that project management is coming into its own. PMI has also published A Guide to the Project Management Body of Knowledge (PMBOK® Guide), a resource which provides guidelines for the standards of the profession.
Prior to these developments, project managers did not have enough corporate clout, and frankly, budget authority to demand decent portfolio and project management solutions. The end result was that many project managers had to turn to the software applications that were available on the desktop, Microsoft Project and Microsoft Excel.
Common Project Management Challenges
These trends make the voice of project managers stronger and the notion of managing projects the old way less viable. 90% of the project managers I talk to every day tell me that they are managing projects using Microsoft Project desktop, Excel, or even ‘sticky notes.’ The biggest challenge with these tools is that project management is inherently a team effort, not an individual effort, and desktop software applications are intended for individual use, or at best to be posted and shared on a network.
Teams that use Microsoft Excel to manage projects often complain that updating tasks is cumbersome. They usually have a column in Excel for the start date of a task and another column for the end date of the task. The reason is it cumbersome is that whenever one task is delayed all subsequent tasks need to be changed, then the project manager must then go in and manually change all the dates in the sheet. Excel was not designed with the notion of dependencies, so it falls quite a bit short as a project management tool.
More experienced project managers use Microsoft Project, which at least has the virtue of having been designed for project scheduling and resource management. Teams using Microsoft Project are usually managing projects in a traditional way. By this, I mean that the project manager is the master of the schedule and the glorified administrator, asking project team members how far along they are on their tasks and then updating the schedule for them.
Project managers complain that too much of their time is spent gathering these task updates. Executives and project sponsors complain that project managers keep their schedules close to their vests. If the schedule is not available for viewing, then an executive or sponsor cannot know if the project should be aided, salvaged, or canceled until it is too late. Team members argue that it is not clear what tasks they are supposed to work on and in what priority. They lack the visibility of the tasks and the communication of priorities.
In an effort to share project data, more evolved project managers post the Microsoft Project schedule on the network or email the file to the other project team members. The issue with emailing the file around is version control. Too many times, project managers are conversing with sponsors about the project status, only to find twenty minutes into the discussion, they are viewing two different versions of the same project. Time is wasted. The posted schedules are available for viewing, but only one person can update the project at a time. Almost everyone has experienced the problem of a file being opened by another person and then left open too long, so updates cannot be made.
The common challenges experienced by project managers include:
Wasting time getting information
Wasting time updating schedules
Wasting time searching for documents
Cannot share projects and information
Too many versions of the project
Each project manager has his/her own methodology
Too many projects not enough direction on priority from management
Not enough authority on projects
Scope is not clearly defined
Too much emphasis on staying on schedule and not delivering quality
Project team is dispersed and there is no good way to share information
Benefits of Web Enabled Project Management Software
Now with the popularity of outsourcing, it is even more important to deploy a web-enabled, enterprise project management solution. Web-based or on demand project management software provides the project team with one centralized repository for all projects, project files, assets, and communication, solving the sharing problem commonly experienced.
Web-based software allows all project team members to create, access, edit, and update projects and tasks from any browser in the world, at any time. The software automatically distributes tasks to the right resource’s portal. From there the tasks may be updated. Instead of project managers losing valuable time asking for updates from team members, project resources members are empowered to update their tasks as they complete them.
A web-enabled project solution also provides visibility and transparency for project managers, sponsors and executives. As project and task information is posted in real-time, is becomes clear which team resources are getting their tasks completed and which are not. This ultimately translates into increased accountability by all on the team.
Visibility is even more critical as project teams are geographically dispersed and not centralized. For example if a software development team is working with an outsourced company in India, if the Indian team updates tasks, then when their U.S. counterparts arrive in the office, they can pick up from where the others left off, saving valuable time and leveraging the difference in time zones.
All centralized, web solutions provide much needed collaborative zones for team members to post comments, files, upload emails and other assets. The value is that the entire history of the project is kept in one place, so when the inevitable change of resources occurs, the new team member can read, review and get up to speed rapidly.
There is no reason why a team of any size, even if they have a small budget, cannot web-enable their projects. Web-enabled or on demand solutions are available in three tiers:
Low end task management and project tools
Mid market project management software solutions
High end portfolio and project management systems
The low end project management tools can be quite sufficient for many small project teams. They offer basic collaboration zones, task lists and some resource management. Pricing for this tier ranges from as low as $10/month per user to $3000/year for a small team.
The mid-market project and resource management solutions are more robust in feature set, often including more advanced scheduling functionality that Microsoft Project users are familiar with and require. They will have richer resource management, document management and reporting features. This level ranges from $3000/year to $50,000 approximately.
The high end portfolio and project management systems are more complex and designed for larger teams whose entire project team is more mature and disciplined in terms of its project management processes and methodologies. These systems start in price from $50,000 and up.
The web enabled project management market space is on the cusp of rapid expansion. As there are software solutions for every budget and requirement set, more project teams will realize there is no need to continue experiencing the challenges that result from using non-collaborative and manual project processes.